Frequently asked questions

First check your slip or whether money left your bank account. If it didn't, the order isn't complete and you can try again right away.

If money left your account but the order isn't in the app yet, please wait 5 to 10 minutes. The bank may confirm late.

If it's still missing after 30 minutes, contact our team with your slip and the time of payment. We will check and make it right.

The system already prevents duplicates from tapping more than once. Taps close together count as one order.

If you really were charged twice, tell our team with the reference numbers of both orders.

We will cancel the duplicate and refund your account within 1 to 3 business days.

The number saved is the one shown on the confirmation screen before payment. It can't be changed after you pay.

Check the number in "Purchase history", which shows the number and reference of every order.

If the number there doesn't match what you entered, contact our team with the reference right away. We will check the server records.

When a payment fails, no money is taken from your account and the order is not saved.

Common causes are not enough balance, a dropped connection or the confirmation timing out.

Check your balance and connection, then try again before the draw closes.

Every purchase is saved automatically in "Purchase history" with its reference and time.

You can open it or take a screenshot any time. No need to wait for an SMS or email.

If the order isn't in your history, the purchase isn't complete. Check your bank balance before trying again.

Results are shown on the "Results" screen after the official draw.

If you win, the status in "Purchase history" changes to "Won" with the prize amount automatically.

The prize is transferred automatically to the bank account you paid from. No need to withdraw.

Prizes are based on the official results only. If you have questions, contact our team with your reference.

The app has no password. You log in with your phone number and an OTP sent to it each time.

If the OTP doesn't arrive, check your signal and wait about 1 minute before sending again.

Never share your OTP or PIN with anyone. Our staff will never ask for them.