1Who we are
LAO CHOKDEE ("the App", "we", "us") is operated by BADU SOLE COMPANY LIMITED, registered in Lao PDR, Sivilai Village, Xaythany District, Vientiane Capital, Lao PDR. This policy explains what personal information we collect when you use the App, how we use it, who we share it with, and the choices you have.
2Information we collect
2.1 Information you give us
- Mobile phone number (used to register, log in and receive one-time codes by SMS).
- Name, email address, date of birth and address (province, district, village) that you enter in your profile.
- Profile photo, if you upload one.
- A PIN that you set to confirm withdrawals. We store it only in a protected (hashed) form.
2.2 Information created when you use the App
- Lottery purchases: numbers, amounts, draw, ticket and bill numbers.
- Payment records: payment amount, time, bank reference number, and the paying bank account information returned to us by the bank (bank, account number, account name). We use this to pay prizes back to the account that paid.
- Prizes, wallet balance and transaction history, withdrawals.
- Referral information, if you invite friends or were invited.
2.3 Technical information
- IP address, request time and app/device information sent with each request, kept in our server logs.
- One-time code (OTP) requests. Codes are stored only in a protected form and deleted within 24 hours.
3How we use your information
- To create and secure your account and verify your phone number.
- To sell lottery tickets through the licensed lottery system and record your tickets.
- To take payments and to pay prizes back to the bank account used for payment.
- To process withdrawals to your bank account.
- To provide customer support and send service messages about your account, purchases and results.
- To prevent fraud, abuse and unauthorized access, and to keep the service secure.
- To comply with legal, accounting and regulatory obligations.
4Who we share information with
We share only the information each party needs to provide its service:
- Lottery system operator (Lotlink): ticket numbers, amounts and bill details needed to issue your tickets and check results.
- Banks and payment providers (BCEL, JDB): payment amount, bill reference, your phone number included in the payment request, and the account details needed to pay prizes or withdrawals.
- SMS providers (Telbiz, SMSMKT): your phone number and the one-time code message.
- Infrastructure providers (cloud hosting and network security, e.g. Huawei Cloud, Cloudflare): to host and protect the service.
- Government authorities, when required by law.
We do not sell your personal information.
5Where and how we store your information
Your information is stored on servers located in Singapore. We protect it with encrypted connections (HTTPS), protected storage of codes and PINs, encrypted storage of payment provider credentials, access controls and two-factor authentication for staff.
6How long we keep your information
We keep personal information only as long as needed for the purposes in section 3, or longer where the law requires it.
- One-time codes (OTP): deleted automatically within 24 hours.
- Server logs (IP address, request time, app/device information): no longer than 30 days.
- Backups: databases are backed up daily; each backup is kept for 30 days and then deleted automatically.
- Profile information (name, email, date of birth, address, profile photo): while your account is active. Deleted within [A: number of days] days after your account is deleted.
- Purchase, payment, prize, wallet and withdrawal records: kept for [B: number of years] years after the transaction, as required by [C: name of the law or regulation, e.g. accounting / lottery / anti-money-laundering rules]. After your account is deleted these records are kept without your name and contact details and are used only for legal, accounting and audit purposes.
- Customer support communications: kept for [D: number of months or years] after the request is closed.
When a retention period ends, we delete the information or make it anonymous so it can no longer identify you.
7Your rights and account deletion
You can view and update your profile in the App. You can ask us to delete your account and personal data:
- By contacting us at support@laochokdee.app.
We will confirm your identity with your phone number and process the request within 30 days. Some records (for example payment and prize records) may have to be kept for the period required by law; they will not be used for any other purpose.
8Age requirement
The App is only for people aged 18 or older. We do not knowingly collect information from anyone under this age.
9Changes to this policy
We may update this policy. We will show the new version in the App and on this page with a new effective date. Please review it from time to time.
10Contact us
BADU SOLE COMPANY LIMITED
Email: support@laochokdee.app
Phone: +856 21 888 999