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Delete your account and personal data

You can ask us to delete your account and personal data at any time by contacting our team. Deletion cannot be undone.

Email a deletion request Call us +856 21 888 999

1How to request deletion

  1. Email or call us using the contact details below and say "Delete my account".
  2. Contact us from your registered phone number, or include your registered phone number in your email.
  3. Our team verifies your identity, deletes your data and lets you know when it is done.

2Identity check

To stop anyone else from deleting your account, we call or send an SMS to your registered phone number to confirm the request before we proceed.

3Processing time

We complete the deletion within 30 days after your identity has been verified.

4What we delete

  • First and last name
  • Email address
  • Date of birth
  • Address
  • Profile photo
  • Login access — you will no longer be able to sign in with this account

5What we keep

To meet legal and accounting requirements we must keep the records below, without your name, email, date of birth, address or photo:

  • Lottery purchase history
  • Payment records
  • Prize and prize payout records

6Pending tickets and prizes

If you still have tickets waiting for results or prizes not yet transferred, our team will contact you to settle them before deleting your account. Prizes are always transferred back to the bank account you paid from.